Frequently Asked Questions
How can I exchange my order?
Please contact us via the chat window on our website. We will help you quickly there.
What do I need to consider regarding cancellation and return shipping?
Right of withdrawal: As a consumer, you have a 14-day right of withdrawal.
Returns: You bear the return shipping costs, unless we have accidentally delivered an incorrect or faulty product – in which case we will cover the costs.
Condition of goods: Please only return unworn and undamaged items. Worn or damaged goods are excluded from exchange.
Exceptions: Personalized or custom-made products are excluded from the right of withdrawal.
Where is my order?
Once your order has been shipped, you will receive a shipping confirmation with tracking information. If anything is unclear, please feel free to contact us via chat.
How long will it take to receive a response?
We aim to respond within 2 business days. If you haven't received a response after this time, please write to us again.
Where is my order?
When will new products be released?
We're constantly working on bringing you new articles. Follow us on Instagram for updates and announcements.
What does the "surplus" status mean for your products?
Surplus products come from excess military stocks. Their condition can range from "like new" to "used but fully functional." You can find the exact condition on the respective product page.
Which payment methods do you accept?
We accept all common payment methods – you can find all options at checkout.
I have a business inquiry – how can I reach you?
Please contact us via the chat window or by email. You can find our contact details here.